Privacy Policy

Silicon Health Solutions LLC, doing business as VoxelMD ("VoxelMD," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at voxelmd.com and use our products and services (collectively, the "Services"). By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information You Provide

• Name, email address, and contact details when you create an account, join our waitlist, or contact us.
• Professional credentials and institutional affiliation if you register as a healthcare provider.
• Payment and billing information when you purchase our Services.
• Any information you provide through correspondence, support requests, or feedback forms.

Information Collected Automatically

• Device and browser information (e.g., IP address, browser type, operating system).
• Usage data such as pages visited, time spent on pages, and navigation patterns.
• Log data including access times, referring URLs, and error logs.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Services, including our AI-powered radiology tools.
• To communicate with you about updates, security alerts, and administrative messages.
• To process transactions and manage your account.
• To analyze usage patterns and improve user experience on voxelmd.com.
• To comply with legal obligations and enforce our Terms of Service.
• To detect, prevent, and address technical issues, fraud, or security concerns.

3. Data Security

We implement industry-standard technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS 1.2+) and at rest, access controls, regular security assessments, and audit logging. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

4. HIPAA Compliance

VoxelMD's architecture is designed with HIPAA readiness as a core principle. Our infrastructure is engineered with HIPAA-compliant design intent, including support for on-premise GPU-accelerated deployment, data isolation, encrypted storage, and audit trails. Where VoxelMD processes, stores, or transmits Protected Health Information (PHI) on behalf of a Covered Entity, we will enter into a Business Associate Agreement (BAA) as required by law. Our products are built to facilitate compliance with the HIPAA Privacy Rule and Security Rule through privacy-by-design architecture and technical safeguards.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity on our website. These technologies help us:

• Remember your preferences and settings.
• Understand how you interact with our Services for analytics purposes.
• Deliver relevant content and improve site performance.

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our Services.

6. Third-Party Services

We may use third-party service providers to assist in operating our Services, including cloud hosting, analytics, payment processing, and communication tools. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf. We do not sell your personal information to third parties. Any third-party services that may access PHI will be bound by appropriate agreements, including BAAs where applicable.

7. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us at info@voxelmd.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request that we delete the personal information we have collected about you, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. VoxelMD does not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your rights, please contact us at info@voxelmd.com. We will respond to verifiable requests within 45 days.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: